Terms and Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

30-Day Return Policy

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

At Head to Hooves we hope that you are completely happy with your purchase, however, should you change your mind for any reason then we will refund any items returned to us provided the following conditions are met;

Your item(s) must be in the original saleable condition that you received it, unworn or unused, with tags, clean and dry.

Post the item(s) back to us including your invoice that came with your item(s).

To return by post, you need to pay the postage charges. You can use the postal/courier service of your choice.

Please note: Any delivery fee(s) you were charged for your order will not be refunded.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item(s) are defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

If you have ordered the wrong size, just contact Head to Hooves with what you require and then once accepted, post the item(s) back to us including your invoice. Your item(s) must be in the original saleable condition that you received it, unworn or unused, with tags, clean and dry.

We will contact you once the item(s) is received and accepted. We will then post out your item(s) as soon as possible.

info@headtohoovesequinesupplies.com

07305169845

Please note: Any delivery fee(s) you were charged for your order will not be refunded.

Refunds

Your return will be processed within 7 working days of its arrival to Head to Hooves Equine Supplies. We will notify you once we’ve received and inspected your return, and let you know once your refund has been processed. You’ll be automatically refunded to your original payment method.

Please be aware at very busy times such as Christmas/New Year and following bank holidays, this processing time may be extended but will be no longer than 14 days.

Please remember it can take some time for your bank or credit card company to process and post the refund. Therefore please allow up to 10 days to receive your refund before getting in touch with us.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service/Product (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service/Product.

ERRORS AND INACCURACIES

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Your submission of personal information through the store is governed by our Privacy Policy.

Head to Hooves Equine Supplies Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://headtohoovesequinesupplies.com

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud;

and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.